Customer Service

If you have questions about any product, email info@expeditionfoods.com. Further details are explained below.

Changing or Cancelling an Order

If you need to change or cancel your order, you may do so only until you enter your credit card details. Once you've hit the "Continue" button after entering your credit card details, you cannot amend your order, so please send us an email right away. If you haven't hit the "Continue" button, you can easily make changes in the shopping cart.

Consumer Right to Cancel

If you wish to exercise your rights to cancel under the Consumer Contracts Regulations in full you will need to inform us in writing, either in a letter, email or by filling in the form on the reverse side of the delivery note, within 14 days of the delivery. We will then refund the outward postage costs, up to our standard delivery charge of £4.49, but you will need to pay to get the goods back to us.

If in doubt please email us at info@expeditionfoods.com or contact Citizens Advice before you make your purchase. This does not affect your statutory rights.

Contact Us

You may contact us by sending an email to info@expeditionfoods.com. You may also contact us by post at the following address:

Expedition Foods
Unit 1, 6-12 St James Street
Hull, East Yorkshire
HU3 2DH
UNITED KINGDOM
Tel: +44 (0)1482 642738

Customs

INTERNATIONAL ORDERS MAY BE SUBJECT TO TARIFFS, CUSTOMS DUTIES AND ASSOCIATED ASSESSMENTS. Inquire locally. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. Note: All orders are shipped from the UK.

Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.