Below are some of the questions we are often asked by our customers. If you have any further questions, please email us on email@example.com and we’ll be happy to answer them for you.
What size meals do you offer?
We provide 3 sizes of meals – 800kcals (High Energy meals), 450kcals (Single Serving meals) and 1000kcals (Double Serving meals). We would recommend using the 800kcal or 1000 kcal meals for high energy activities such as running, mountaineering, rowing or exploring. The 450kcal range is for more standard activities such as camping, hiking or when you need to have a light meal on the go. Drop us an email at firstname.lastname@example.org if you are unsure which size to use.
What is a kcal?
Technically there is a difference between a kilocalorie (kcal) and a calorie (cal), and the correct term for the energy found in food is kilocalories. However, in today’s terminology, when the calories found in food are referred to, kilocalories (kcals) and calories (cals) are interchangeable i.e. 1kcal = 1cal.
How do I know how much water to add to each meal?
The amount of water needed, which varies by meal, is provided on every label. Please note that this is guide only. The information is also provided on the website under the product details -- see "Water required". The best way to prepare a meal is to slowly add hot water while stirring until the meal is fully rehydrated.
How many calories do I need per day?
An average man with a balanced diet needs about 2,500kcal a day to maintain his weight and an average woman needs 2,000kcal. However, this changes greatly with a number of factors such as exercise, age and level of fitness. If you are unsure as to how many calories you should be consuming for your specific activity, please contact us.
Do you have gluten free, dairy free, vegetarian meals or vegan meals?
We have a great range of gluten free, dairy free, vegetarian and vegan meals.
I’m a coeliac. Which meals can I eat?
We offer a good range of gluten free meals which are suitable for everyone with coeliac disease.
Do your meals contain nuts?
Where can I find out all the nutritional information on your meals?
We provide full nutritional information about all of our meals. Contact us to receive this information.
Where are your meals made?
Our meals are made in the United Kingdom.
Do any of your products contain hydrogenated vegetable oil or hydrolysed vegetable protein?
No, our meals do not contain hydrogenated vegetable oil or hydrolysed vegetable protein.
What is the shelf life of your products?
Our meals have a shelf life of up to 5 years. We recommend that unopened pouches are stored in cool, dry conditions and are protected from anything that may puncture them.
Do you ship outside of the UK?
Yes, we deliver meals to most countries in the world. Each delivery is fully tracked so you can see where your meals are at all times from the minute it leaves the Expedition Foods’ offices to the time it arrives at your chosen address. There may be restrictions on meals in some countries.
Can you use cold or room temperature water to prepare your meals?
Yes, all of our meals can be prepared with room temperature or cold water. You should expect the hydration time to increase if you are not using hot water.
How quickly will you send my order?
We endeavour to ship all orders within 24 hours of receiving your order. In many regions you can choose between normal and expedited delivery. You can view our shipping information here.
What is you cancellation or returns policy?
Please refer to Changing or Cancelling an Order and our Return Policy and Procedures.