Refund policy

EXPEDITION FOODS GUARANTEE: Expedition Foods provides world-class service, fast delivery and a straightforward buying experience. If you are not completely satisfied with your purchase for any reason, you can simply return any item within 14 days of purchase for a refund, or exchange if you prefer, no questions asked. Please read all sections of our Return Policy and Procedures to ensure your product(s) can be returned and any specific information regarding your purchase.

For non-food items, naturally you want to try your purchase from us for size or function. Whilst you are deciding you have a statutory duty to take reasonable care of the goods. Please, therefore, ensure that you do not damage the item(s) and packaging so that anything returned to us is in perfect condition. If reasonable care has not been taken of the item(s), either while trying the purchase or when returning it to us, we reserve the right to refund you in full less any amount by way of compensation either to repair the item or cover any loss.

• All food and nutritional product sales are final.
• Shipping Upgrades cannot be refunded.
• We will accept any item that is defective due to a manufacturer issue at any time. We will handle the return to the manufacturer for you and happily provide a replacement. The replacement could be the closest approximation if the original is no longer available or a refund which will be determined at our discretion.
• If you are returning an item to us for a refund the cost of sending it to us is yours to bear.
• If you’re returning an item to us for an exchange, you bear the cost of sending it back to us. We'll notify you of the cost of shipping the exchange item back to you, and will send you an invoice to cover the shipping charge.
• If you return an item to us outside the 14-day return period, excluding faulty, incorrect, incorrectly described, or damaged goods, we reserve the right to not offer you a refund in full. We may instead return the item to you. Prior to sending it, you may be charged the standard UK delivery fee.
• Provided you have notified us that you are returning your order within the 14-day period, you will be entitled to a full refund, including delivery charges. Note that we are unable to provide a refund of delivery charges when only part of your order is being returned to us.

To return an item to Expedition Foods, please follow these steps:

Place in large envelope or box up the item(s) you're returning, and use the original invoice to explain in detail the reason for the return/exchange.

Return to our office in the UK:
Expedition Foods
Unit 1, 6-12 St James Street
Hull, East Yorkshire
HU3 2DH
UNITED KINGDOM
Tel: +44 (0)1482 642738

Return to our office in the US:
Expedition Foods Limited
#46A, 3376 Peachtree Road, N.E.
Atlanta, Georgia 30326
USA

Once we receive the returned item(s), we will either ship you the exchanged item (unless you have already ordered it online) or issue you a full refund for the product(s).